Why DocuSign integration with Checkbox?
DocuSign integration allows e-signatures to be collected digitally through DocuSign and saved on the Checkbox platform.
Who can integrate DocuSign to Checkbox?
Enabling DocuSign requires action from a DocuSign Developer account holder and Checkbox Account Administrator.
The following guide will assist you in setting up your DocuSign account to integrate with Checkbox platform.
Note: if you do not have a DocuSign Developer account, you can sign up for one here
DocuSign integration best practices
When connecting your Docusign account with Checkbox, it is best practice to connect both a Docusign Demo Integration Key and a Docusign Production Integration Key. Docusign Demo is used for testing purposes while Docusign Production is used for sending out live envelopes.
How to enable the DocuSign Integration
Note: For the following steps, you must be a Checkbox Account Administrator to access the “Integrations” tab in Account Settings
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Log into Checkbox
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On the top right of the screen, click your username, then go to “Account Settings”
- Click the “Integrations” tab on the left panel
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Click on the E-signature Tab
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Add an Account
- Choose your preferred e-signature account - click on DocuSign
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Select your environment (either "Docusign Demo" or "Docusign Production"). We recommend you set up an account for each of the environments.
- You will be re-directed to Docusign. Please log in using the account that you would like your docusigns to be sent from. Please note, this is also the account that DocuSign will charge you for any PRODUCTION envelopes sent (i.e. does not apply to Demo account).
- After you log in you will be re-directed back to Checkbox. You may now use this DocuSign account in any Checkbox Project Team.
DocuSign Envelope Statuses
When tracking documents sent for signature through DocuSign, it's helpful to understand the various envelope statuses you may encounter. Below is a summary of the most common statuses and what they mean:
| Envelope Status | Description |
| completed | The envelope has been completed by all the recipients. |
| correct | The envelope has been opened by the sender for correction. The signing process is stopped for envelopes with this status. |
| created | The envelope is in a draft state and has not been sent for signing. |
| declined | The envelope has been declined for signing by one of the recipients. |
| delivered | All recipients have viewed the document(s) in an envelope through the Docusign signing website. This does not indicate an email delivery of the documents in an envelope. |
| sent | An email notification with a link to the envelope has been sent to at least one recipient. The envelope remains in this state until all recipients have viewed it at a minimum. |
| signed | The envelope has been signed by all the recipients. This is a temporary state during processing, after which the envelope is automatically moved to completed status. |
| template | The envelope is a template. |
| voided | The envelope has been voided by the sender or has expired. The void reason indicates whether the envelope was manually voided or expired. |
These statuses can help monitor the progress of each envelope and take appropriate follow-up actions when needed.
Related article: Checking Document Statuses from the Dashboard