Overview
With this update, most changes to the AI Agent (AIA) now go through a publishing flow, instead of being applied directly to the live environment.
What's in this article
- Key Change
- The Publishing Flow
- Features Requiring the Publishing Flow
- Features Exempt from Publishing Flow
- Mode-Specific Features
- Other Notable Changes
Key Change
Before: Changes were applied directly in Live Mode (no test/publish step).
Now: A new Test Mode is introduced — similar to the Preview feature in Workflows. Most changes can now be tested before being published to ensure the AI Agent is built and deployed as intended.
The Publishing Flow
Make updates in Test Mode.
Click Publish, then confirm with Publish Changes.
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Changes are applied to Live Mode.
Once live, the AI Agent can be shared via the Integrations tab.
Features Requiring the Publishing Flow
The following features must be edited in Test Mode and published before changes appear in Live:
Customization
Sources
Actions
🔒 Changes to these features cannot be made directly in Live Mode.
Features Exempt from Publishing Flow
These can be updated directly in either Test or Live Mode:
Permissions (now displayed in a dialog from the toolbar)
AI Agent settings
Deleting an AI Agent
Mode-Specific Features
Live Mode only
Channels (formerly Integrations): Sharing options are now available in the Chat Bot Interface within the Channels tab.
Test Mode only
Preview: Enables in-app chatbot testing before publishing changes.
Other Notable Changes
The Start Training button in the Sources tab has been removed.
→ Training now occurs automatically when a source is added.